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Peripheral Interfacing Options with Vocollect Voice Appliances Page 2

1-Dec-2010 Version 4.0

Peripheral Support

Vocollect provides support to authorized representatives and customers under terms of their

support agreements. Access to support for peripherals is governed by those support

programs. Peripherals are documented in several ways by Vocollect:

 Supported – peripherals in this category can be found on the Vocollect price list and

go through a full QA cycle with each release of VoiceClient or VoiceCatalyst.

Vocollect may have a relationship with the peripheral provider, which can reduce

resolution time when unforeseen problems are encountered.

 Tested – these peripherals have been tested at a point in time with specific

combination of peripheral firmware, Vocollect hardware, and a VoiceClient /

VoiceCatalyst versions. A report is published detailing how the devices were

configured and any restrictions or caveats are noted. The peripherals fall into three

classes:

o Passes all – no issues were experienced in testing

o Passes some, workarounds exist – device may have issues in some

applications or when configured in certain ways (i.e. initiator vs. acceptor)

o Does not pass – device is not compatible with the Vocollect solution. The

peripheral will be handled in the same manner as if it had not been tested

For those peripherals that pass all or some, Vocollect can provide assistance

configuring the Talkman and the peripheral based on the details found in the test

report but cannot supply extensive information or support if problems are

encountered. The partner or the customer may need to work with peripheral vendor

or supplier directly to resolve any issues that are found.

 Not Tested – Vocollect can provide general guidelines about the Talkman set-up but

the partner or customer will need to work with the peripheral vendor or supplier

directly for configuration details and / or to troubleshoot problems that arise.

The above can be summarized in the following table.

Type of support

Support

Assistance

configuring

Talkman

Assistance

configuring

peripheral

Fixes or work-around

for Vocollect

interoperability issues

with peripheral

Fixes or work-

around for

peripheral

device issues

Assistance with

work-flow and

peripheral

interaction

Supported

S S S S

Fully Supported

Tested

A A ×* ×*

Tested

Not Tested

A × × ×

Not Tested

Legend:

S - Support can be provided for aspects that have been tested as well as other functionality

A - Assistance can be provided only for aspects that have been tested

× -Vocollect can only provide support regarding the Vocollect aspects of the interface

* -Known interoperability or peripheral device issues are documented in the test report

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